Refund policy

Last updated: September 18, 2026

Thank you for shopping at S&L Paw Shop. We want you and your pet to be happy with every purchase. If you're not completely satisfied, here's how returns and refunds work.

30-Day Return Window
You have 30 calendar days from the date your order is delivered to request a return. To be eligible, an item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return
Email us at SLPawShop@gmail.com with your order number and the reason for the return. We'll confirm your return and provide the return address.

Who Pays Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the item. We will cover return shipping and send a replacement or full refund at no extra cost to you.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Shipping costs are non-refundable, except in cases of our error.

Non-Returnable Items
For hygiene reasons, opened pet food, treats, grooming, and personal-care items cannot be returned unless defective.

Contact
Questions about your return? Email SLPawShop@gmail.com or call +1 830-318-7052.